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HP Recommended

HI Guys,
my Laserjet CP1525nw shows an Error with the Firmware.
I already tried to recover the Firmware by updaten, but it stuck by "Erasing".
The Computer sends the FIrmware to the printer, it says "Download, but the following "Erasing" wont come to an end.

I tried it several times and restarted the printer as well.

 

Can you please help me solving this issue?

BR
Havli

3 REPLIES 3
HP Recommended

Hi @Havli,

 

Welcome to the HP Support Community

 

I understand you are getting an error message Erasing when you try to update the firmware on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform an NVRAM reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi,

seems not to work, the "Ready2Download stuff still stays on the Display. 

I do net get any NVRam- info.

The only thing i get (by trying another combination), is "Bootdim", but i cannot do anything with that message.

 

Any other ideas?

 

Br

Johannes 

HP Recommended

@Havli,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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