My new toner cartridge is not recognize by my printer

[Rady5646]

My new toner cartridge is not recognize by my printer

[Rachel571]

Hi @Rady5646,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet M209dwe Printer is not recognizing a new toner cartridge, there are several steps you can take to troubleshoot and potentially resolve the issue:

Reinstall the Toner Cartridge: Remove the toner cartridge and make sure that it is correctly installed. Follow the printer manual for instructions on how to properly insert the cartridge.

Check for Protective Covers: Ensure that all shipping tapes, protective covers, or plastic strips on the new toner cartridge have been completely removed. These often cover the electrical contacts or the laser drum.

Clean the Contacts: Use a soft, lint-free cloth to gently wipe the metal contacts on both the cartridge and inside the printer. This can help ensure a good connection between the printer and the toner cartridge.

Reset the Printer: Turn the printer off, wait for about 30 seconds, and then turn it back on. This can sometimes resolve detection issues.

Use Genuine HP Toner: Ensure that the toner cartridge is a genuine HP cartridge. Some printers have difficulty recognizing non-genuine or refilled cartridges.

Check for Firmware Updates: Sometimes, updating the printer's firmware can resolve compatibility issues with toner cartridges. Check the HP website or the HP Smart app for any available updates for your printer model.

Error Messages: Pay attention to any error messages displayed on the printer or computer screen. These can offer clues about what might be wrong and how to fix it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support