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‎09-20-2016 05:08 AM

HP Recommended
Product: HP Officejet Pro 6830
Operating System: Mac OS X 10.11 El Capitan

Hi have just purchsed the HP officejet Pro 6830 and during set up found that the current operating system (Mac El Capitain) doesn't support this printer. FRUSTRATING! Any suggestions i.e. can I download other software that will support the printer or do I need to return it and get a different printer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 11:08 AM

HP Recommended

Hi!

 

Try Apple's print driver called  HP Printer Drivers v3.1 for OS X.

You can download it here: https://support.apple.com/kb/DL907?locale=en_US

 

Let me know if this helped. 🙂

"Although I am working for HP, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎09-20-2016 11:08 AM

HP Recommended

Hi!

 

Try Apple's print driver called  HP Printer Drivers v3.1 for OS X.

You can download it here: https://support.apple.com/kb/DL907?locale=en_US

 

Let me know if this helped. 🙂

"Although I am working for HP, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-20-2016 10:53 PM

HP Recommended

Thanks so much this fixed it and we are now up and running! Really appreciate it!

 

Cheers!

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‎09-21-2016 03:46 AM

HP Recommended

You are welcome!

Enjoy your HP Printer. 🙂

"Although I am working for HP, I'm speaking for myself and not on behalf of HP"
Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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