Need driver with WPA3 for a HP4120e Printer

[Harry_D_111]

Following a Microsoft 365 update, my HP4120e stopped working as my HP Laptop was not WPA3 compatible. I have been trying, unsuccessfully, to find if there is a driver update available. I placed my Instant Ink on pause while I waited for a fix. Time is nearly up, and I need a driver or a new printer. Hopefully, I am not alone, and someone knows the answer. 

[Gaya1239]

Hi @Harry_D_111 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering compatibility issues between your HP laptop's Wi-Fi security protocol (WPA3) and your HP4120e printer. While driver updates can sometimes address compatibility issues, it's unlikely that a driver update alone would resolve this specific problem, as it involves the Wi-Fi protocol.

Here are a few steps you can take to address the issue:

• Check for Firmware Updates: Sometimes, printers receive firmware updates that can improve compatibility with newer Wi-Fi standards. Visit the HP support website and search for your printer model to see if there are any firmware updates available. Update the firmware on an HP printer
• Check Printer Specifications: Confirm whether your HP4120e printer supports WPA3. Older printers may not be compatible with newer Wi-Fi security protocols. If it doesn't support WPA3, you may need to consider using a different Wi-Fi security protocol on your router or upgrading to a newer printer that supports WPA3.
• Consider Alternate Connection Methods: If your printer supports it, you could try connecting it to your laptop via USB instead of relying on Wi-Fi.
• Explore Printer Replacement: If none of the above options work and you need to resume printing urgently, consider replacing your printer with a model that explicitly supports WPA3 and is compatible with Windows 11.

Refer to this document: HP DeskJet 4120e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Gaya1239]

Hi @Harry_D_111 ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support