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‎10-10-2016 05:24 AM

HP Recommended
Product: HP Photosmart 7520
Operating System: macOS 10.12 Sierra

I updated my Macbook Pro OS to OS X 10.12 (Sierra) and immediately regreted doing so. I do quite a lot of scanning with my HP Photosmart 7520 all-in-one and have lost my ability to control scanning from my laptop. Yes, I can still print, but scanning is what I really need to do. Does anyone have a solution or knowledge of an upcoming software/driver update?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2016 03:30 PM

HP Recommended

Hello @imk235, Greetings!
 

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I see that you are using MAC Sierra and is experiencing an issue while scanning. I will do my best to help you fix the problem.

 

I would recommend you to try using HP Easy scan app to scan in MAC Sierra. Go to http://hp.care/2dVzZC9 to get instruction on how to download and use the HP Easy scan app.

 

I will watch for your reply. Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎10-10-2016 03:30 PM

HP Recommended

Hello @imk235, Greetings!
 

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I see that you are using MAC Sierra and is experiencing an issue while scanning. I will do my best to help you fix the problem.

 

I would recommend you to try using HP Easy scan app to scan in MAC Sierra. Go to http://hp.care/2dVzZC9 to get instruction on how to download and use the HP Easy scan app.

 

I will watch for your reply. Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎10-10-2016 06:07 PM

HP Recommended

Esteemed Dvortex: I am very happy with the solution you provided me. The HP Easy scan app appears to be exactly what I needed to get back into the scanning I need to do with my HP Photosmart 7520. Thank you for contacting me!

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‎10-19-2016 01:03 PM

HP Recommended

You can control scanning from the printer itself. Save it to a USB drive and move the USB drive to the laptop. Bummer.

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