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‎04-16-2024 09:06 AM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer
Operating System: Microsoft Windows 11

Lost printer connection and tried to setup after an uninstall. I receive error "PIN is not correct" and setup will never continue. Printer will not connect or print even with USB connected and detected via Windows.

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1 REPLY 1

‎04-17-2024 10:03 AM

HP Recommended

Hi @PoppyCharles,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the PIN incorrect error. 

 

I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. 

Try the default password as 12345678. 

If it doesn't work then provide the below details: 

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)?
  • Could you share the screen where it's asking for the password?

Follow the steps mentioned on this website to set up the printer:- click here

 

Hope this helps! Keep me posted for further assistance.

 

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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