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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Hi folks, got an odd one. Have been having some trouble connecting to my Deskjet 2720e, so I've done a fresh install of the printer drivers and HP Smart. As I was deleting everything, I noticed that there were two instances of HP printers in my Printers & Scanners settings. The top one (DIRECT-CA-HP DeskJet 2700 series) does not have the arrow allowing me to access printer settings, does not appear in control panel, persisted through all my attempts to uninstall it, and persists after reinstalling HP Smart and reconnecting to the printer. This is a relatively new laptop which has never connected to another printer before.
Anyone know what this is and how to get rid of it?
HP Recommended
The direct one is for printing WiFi direct and would normally be used to print from a phone or other mobile device. In that case you would install the HP Smart app on the device and it installs that way. You could connect your desktop the same way but if it is already working on a standard network connection there is no compelling reason to do that if you are not using WiFi direct you should shut that feature off on the printer.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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