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HP Recommended
Deskjet 2540
Microsoft Windows 10 (64-bit)

Print and scan doctor shows three printers with different IP configurations; why?   I only have one printer and only one listed under "Printers and Scanners"

1 REPLY 1
HP Recommended

@jwsimm481 

 

 

I see the same thing in my "Settings > Devices > Devices and Scanners"

 

I would guess there are at least two printer devices listed for each of your printers in Control Panel > icon view > Devices and Printers menu.

And / Or

The Doctor software is pulling different connection types.

It likely doesn't matter as long as you can select and run the diagnostics on the printer you want checked.

 

If it does matter for any reason,

If you can find the listing source,

For example in Control Panel > icon view > Devices and Printers )

 

Open Devices and Printers

Right-Click and remove the offending device

 

OR

 

Open Devices and Printers

Right-Click on one of the printers listed

Click to open Printer Properties

Tab Ports

Peruse the list.

If you find an offending Port entry that you are sure you do not want in the list,

Check the box next to that entry and "Delete"

Click "Apply" / "OK" to save and exit the menu.

 

Be careful that you don't remove something you need.

What if?

Well, if you do remove "too much" or the wrong item,

You can reload the printer software.

HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers 

 

Suggestion: 

If you plan on keeping the printer, download and save the printer software for later / possible use.

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP Deskjet 2540 All-in-One Printer series 

 

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