Printer NOT working

[Mary061352]

I WILL NEVER BUY A HP PRINTER AGAIN. I did not realize I had the Ink subscription.  I replaced original ink cartridges with new HP cartridges bought at Office Depot.  Printer would not work.  I called HP help and they explained that the cartridges sent by the ink subscription service are different from retail outlet ink cartridges.  This information should have been highlighted in the setup directions.  They mailed me ink cartridges. I installed them. The printer still did not work.  I was on the phone with HP help for over 25 hours over 5 days and the problem is still not resolved. I asked for a printer refund and/or a new printer.  They have not responded to me.

[Rachel571]

Hi @Mary061352,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've had a really frustrating experience with your HP printer and  service. It's understandably upsetting to face such issues, especially after investing time and effort into resolving them.  I will surely look into this for you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support