Printer Stuck on loading screen

[Eshaaa]

My printer is stuck on the loading page and I’ve tried unplugging and leaving unplugged and holding the power button etc etc and nothing has worked . Is there something else I can do instead of just buying a new printer ? This is super frustrating 

[Gaya1239]

Hi @Eshaaa ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your printer might be experiencing a software or hardware issue. Here are a few additional steps you can try before considering buying a new printer:

• Check for Obstructions: Make sure there are no paper jams or foreign objects blocking any moving parts inside the printer.
• Reset the Printer: Unplug the printer from the power source and leave it unplugged for at least 5 minutes. Then, plug it back in and try turning it on again.
• Factory Reset: Many printers have a factory reset option that restores the device to its original settings. Look for instructions in your printer's manual on how to perform a factory reset.
• Update Firmware: If possible, try updating the printer's firmware. Sometimes, outdated firmware can cause issues with the printer's operation. Update the firmware on an HP printer

Refer to this document:  HP ENVY Photo 7855 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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