Printer Will NO LONGER Print from Desktop ONLY - HP Officejet 4635 e-All-in-One

[bob3677]

I have been living with this issue for a couple of months and wish to now resolve issue with your help.

Issue:
HP OfficeJet 4630 wireless printer no longer prints with my Dell D531 Desktop computer via WLAN, however works
with all other WLAN connected devices, e.g., cellphones, netbook, laptop, and tablets.  I have use dthis fine printer for years and this issue just started couple months ago. To print, I have have sent files to other devices and printed files to same printed.

What I have done to fix issue without success:

1)  Checked for help from two other forums which suggested item 2 below;

2)  Ran HP Print and Scan Doctor Diagostic Tool (latest version) which says software issue so I have uninstalled old software, rebooted each time, downloaded/installed new software each time and installed new wireless printer which still won't print from Dell D531 destop ONLY. Note: Tool can print an "Internal" diagnostic page but not test page;

3) Reconnected HP printer to WLAN couple of times;
4) Properties for both desktop and printer show the same internet address;
4) Tried using MS Fixit printer trouble/diagnostic tools with no success (doesn't find issue);
5)  Have tried using Printer dropdown menu Troubleshooter option with no success;

6) Read through this and other forums with no help so far; and

7)  The print spooler is empty and I have cleaned 813 Printservice EventID 372 logs.

System:
OS Name Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 Build 7601
RAM 4Gb
BIOS Version/Date Dell Inc. 1.0.13, 2/9/2009 (Latest)
Graphics Name NVIDIA GeForce 210


Any reasonable advice is appreciated.

[Dvortex]

Hello, @bob3677 – Hope you are well!
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

Follow the steps below to assign a manual IP and assign a new "port" to fix this issue:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address) Apply the settings and close the page.
   

After setting a manual IP address for the printer, add a printer port to Windows that matches this new IP address.
 

• Search Windows for devices, and then select “Devices and Printers” in the list of results.
• Right-click the name of your printer, and then select “Printer Properties”.
• The Properties window opens.
• Click the “Ports” tab, and then click “Add Port”.
• Select “Standard TCP/IP Port”, and then click “New Port”.
• Type the printer’s IP address that you wrote down earlier, and then click “Next”.
• Select the new “Standard TCP/IP Port” from the list, and then click “OK”.
• Follow the on-screen instructions to finish the setup. Now try printing.

Those steps should do the trick, let me know the outcome.

Cheers 🙂
 

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[bob3677]

Ok Dvortex, I have followed you instructions even though my Tabs/screens  didn't match but I have attached a screen shot so you can see if I did as you wanted.

I also tried to exit my Virus program and still no print success.

[Dvortex · Accepted solution]

Hello @bob3677,

Thank you for the update.

So am I to understand that you did assign a manual IP and also assigned a TCP/IP port? Let me know.

If done, I would suggest you provide admin permissions for your printer.

• Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
• Right-click on "PRINTERS" - Select "Properties"
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Restart your computer and then try to print.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[bob3677]

Dvortex:

Thanks much (and all is well now) for resolving my issue that I have been "living" with for few months.

I work primarily from my desktop so, before your resolution, I had to forward print info to my cellphone so I could print the information on the same printer I couldn't access via my desktop.

Your third response worked for me after edit/applying the Security Tab options for all. However, all three responses would be helpful to anyone having similar issue to mine.

Now i will ask the difficult question; how does this issue start since I didn't have the issue for years of use with the HP OfficeJet 4635 e-All-In-One printer?

Again much thanks to you

[Dvortex]

Hello @bob3677,

Good job in getting the printer working again!

And that is indeed a difficult question. 🙂

I am not entirely sure of the answer, but my best guess would be to put in simpler words - that either a windows update or a different software that is installed or updated changed the permission settings and hence causing the issue. Again, that is my guess and will definitely let you know if I know for sure.

Visit us again if you have any concerns! Thank you 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!