Printer destroyed after automatic update from HP

[nebuladust]

I received and automatic update from HP yesterday 5/1/2024. and the update literally destroyed a perfectly good HP Office Jet Pro 6968. After the update the printer is reporting the Print Head is missing. And upon further inspection the printer now has ink sprayed all over the small circuit board to the right of print cartridge/Head container. This appears to be a deliberately done as my printer is 8 years old and after calling support, I found that there really wasn't much that they could do. This is really a terrible business practice. IF you have a working HP PRINTER TURN OFF Auto updates.

[Gaya1239]

Hi @nebuladust , 

Welcome to the HP Support Community

I understand you are facing an issue with your Printer destroyed after automatic update from HP. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Gaya1238

HP Support