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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Printer driver for new Mac OS 10.15, Catalina
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12-15-2019 02:09 PM
I am using latest Catalina update on an iMac Pro with a Laserjet Pro MFP M477 series all in one, and this nailed it for me . Thanks for the link as the update works allowing me to scan more than 2-3 pages before failing as was the case with the older HP app.
12-15-2019 02:35 PM
Install Parallels on your Mac and then use the Windows "Scan" software to use the Scan functionality. Hopefully HP will bring out a Catalina compatible driver soon. They better. I only purchased this Printer a few months ago.
12-19-2019 08:34 AM
I got a survey from Hewlett Packard and I told them that they should not expect the community of people on the purchase products from them to solve problems with their product. That they could try to help since they are the ones who created the product in the first place. Or at least let us know something. I solve my problems by messing around but I do have a Hewlett-Packard printer even though it's way over five years old. Maybe that's why I can print directly from System Preferences on my computer. Mine is it OfficeJet 4654. I wish you luck and I'm sorry you're having so much trouble. It took me a long time to solve mine but at least I was able to solve it. No thanks to Hewlett-Packard.
12-19-2019 09:49 AM
Interesting mail from HP just mow.
is this the final solution?
12-19-2019 10:52 AM
I hope it is. For me I saw the problem without downloading anything – – who knows an update in the future might change that though. But for now I can scan directly from my Mac. But it doesn't work for everybody I hope it solves your problem. I think this is a big pain in the butt and they really should not depend on us to be trying to help each other they should be doing something to help us it's their product and I think it's shotty. I don't like downloading stuff unless I know what I'm downloading.
12-19-2019 04:19 PM
Frasko, When you say it worked for you, what do you mean? I just bought my own 7855 today, only to find out I can't scan directly to my Mac with Catalina installed. Bummed. I can, however, print and scan from my computer
12-19-2019 04:22 PM
I think that you will find that scanning from the computer is nicer it's faster. And you don't have to scan the document actually if you want you can just get the documents scanned into the scanner and then you can do a screenshot of it and then you can just delete it. That's what I do too I scan from the computer and it works wonderful. So far as I'm concerned I think it was a pain in the neck to have to waste time figuring it out but in the end it's better.
12-19-2019 04:42 PM
Thanks Maryjaye, sounds like a perfect workaround. I'm just disappointed because with my last office jet All in One, I was unable to scan from the printer due to software issues. so when I bought this one and found out it doesn't support 10.15, I'm bummed. hopefully, they'll figure it out.
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