Printer set up will not allow me to click Accept All

[JenBen85]

I set up my printer using HP Smart app on my windows computer. At the Connected printing services page at the bottom my options are to "Manage options" or "Accept all" I am not able to click to "accept all" although when I hover over it with mouse and click you can see the butting is being clicked, but the set up will not progress past this screen therefore I cannot finish set up. I have had this printer set up in the past, but I recently got a new router and had to re set it up since it was a new router. I cannot print until setup is finished but it will not finish. 

[JenBen85]

Also, if I exit set up and try to click finish set up it will not load the set-up page that I previously mentioned. 

[Betty0610]

@JenBen85
 

Welcome to the HP Support Community.

I'd be happy to help.

Uninstall and reinstall the HP Smart App.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!