Printer start up is not working.

[Susie113]

My printer is stuck in the 'start up' mode.

[Elohi_NR]

Hi @Susie113,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and then into the wall outlet.
• Turn on the printer.

Update Firmware:

• Visit the HP Customer Support website and check if there are any firmware updates available for your printer model. Click here
• If updates are available, download and install them following the provided instructions.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for a few minutes.
• Reconnect the power cord and turn on the printer.

Check for Paper Jams:

• Ensure that there are no paper jams or obstructions in the paper path.
• Open the printer cover and check for any stuck paper or foreign objects.

Check for Ink Cartridge Issues:

• Ensure that the ink cartridges are properly installed and have sufficient ink.
• Try removing and reinserting the ink cartridges.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect all cables, including the power cord and USB cables.
• Press and hold the power button for at least 15 seconds.
• Reconnect the power cord and turn on the printer.

Keep me posted for further assistance.

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