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HP OfficeJet 3830 All-in-One Printer

HP 3830 Printer stops printing in middle of job from wireless laptop. error message OXC4EB9963 appears

3 REPLIES 3
HP Recommended

Hi @ipdhmexico,

 

Welcome to the HP Support Community

 

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

ELOHI:

i FOUND NO PRIVATE MESSAGES IN THAT INBOX

Ronald W. Carney
1512 Parr Street
South Greensburg, PA   15601
ronaldwcarney@**bleep**.com
phone -- (878) 645-6819
HP Recommended

Hi @ipdhmexico,

 

I am sorry to know that you did not get the private message. This error indicates a hardware issue. 

 

I've sent you a private message once again with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.