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‎06-08-2023 01:42 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

On my HP Support Assistant site, I would like to remove an old printer from the list. How do I update so that the devices show only my new printer and my laptop?

Category:
2 people had the same question
1 REPLY 1

‎06-11-2023 07:51 PM

HP Recommended

Hi @Frances2023,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To remove your old printer from your account, you may refer to this video URL and see how it goes. 

 

Follow the instructions -

  • Open HP Smart and then click the Printer icon in the left bar.
  • Click on select a Different Printer, then click the Remove link on the right
  • Press the X mark of the unwanted printer tile to remove it and click on done.

If you are unable to delete the printer, then uninstall the HP Smart app and reinstall it.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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