'RunDLL' Error

[Ton-Lindemann]

Hello,

I also encountered a runtime error as descripted in the URL: https://support.hp.com/us-en/document/c05333619. I followed the instructions for the solution. But that didn't work. The only file a found in that folder is a desktop.ini. I've looked in all users available, but nothing. How to proceed? I've cleaned up/deleted all items form the HP Photosmart 7520 already in the Windows register.

Thanks for help.

[Gaya1239]

Hi @Ton-Lindemann,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried the solution provided by HP support and it didn't work, there are a few more steps you can take to troubleshoot the issue:

• Update Drivers and Software: Ensure that you have the latest drivers and software for your HP Photosmart 7520. Sometimes, outdated drivers or software can cause errors. Visit the HP website and download the latest drivers and software for your printer model.
• Check for Windows Updates: Make sure your operating system is up-to-date. Sometimes, Windows updates can include fixes for compatibility issues with certain hardware or software.
• Run System File Checker (SFC): SFC is a built-in Windows tool that scans for and repairs corrupted system files. Open Command Prompt as an administrator and type the command sfc /scannow, then press Enter. Allow the scan to complete and follow any instructions provided.
• Check for Malware: Sometimes, malware can cause DLL errors. Run a full system scan using a reliable antivirus or antimalware software to check for any malicious programs that may be causing the issue.
• Perform a Clean Boot: A clean boot starts Windows with a minimal set of drivers and startup programs, which can help identify if a third-party application is causing the problem. 

Refer to this document:  HP Photosmart 7520 e-All-in-One Printer series User Manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Ton-Lindemann]

Thanks for your explanation, but I still have an additional question. The broken printer is already gone. Do I have to reinstall the drivers from that printer first and then remove them again according to your steps/method?

[Gaya1239]

Hi @Ton-Lindemann,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gaya1239]

HI @Ton-Lindemann,

Thank you for your response,

We apologize for the inconvenience,

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance.

You can reach out at HP USA Customer Support no: 1800 474 6836. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support