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- Printers
- Printer Setup, Software & Drivers
- Set Up Ink Cartridge Not Reading
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10-10-2022 07:01 PM - last edited on 10-11-2022 06:39 AM by Ric_ob
Hi. The setup ink cartridge (tri-color) is not reading. the black one read just fine. I've done all the virtual assistants steps and my product is past the warranty. I Do have a new tri color cartridge but it won't read because my printer was never initially set up. Is there a way to by pass the set up with the unreadable cartridge ?
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Accepted Solutions
10-12-2022 03:54 AM
Hi @Syllipsy,
Welcome to HP Support Community!
To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Let me know if this helps.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee
10-12-2022 03:54 AM
Hi @Syllipsy,
Welcome to HP Support Community!
To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Let me know if this helps.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee
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