driver is unavailable

[wynford]

My HP Deskjet 2755e works just fine in Windows 11, it prints, scans and copies wirelessly... but in the Bluetooth settings I see this...

I ran HP Smart Diagnostics and it says everything is OK... what is driver is unavailable and how can i fix it?

[ferRX]

Hi @wynford 

..

Try to install the next driver for Deskjet 2700:

HP Easy Start Printer Setup Software for Deskjet

>> https://support.hp.com/ca-en/drivers/swdetails/hp-deskjet-2700e-all-in-one-series/model/2100187846/s...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[wynford]

I ran that file, it found my printer and I entered my printer's pin number and after that, the next window screen  remained blank for about 10 minutes before I closed the window... nothing happened.

[ferRX]

Hi @wynford 

Ok, then try with HP Print and Scan Doctor to verify software install:

https://web-customer-care-stage.hp.com/us-en/help/printscandoctor

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[wynford]

I don't know if I should run this... in one windows it says...

        1. HP Instant Ink will not function properly.

I don't want to screw that up.

The printer works just fine except for that Bluetooth driver is unavailable... as long as the printer works, I'm happy and can live with that.

Thankss for your time.

[ferRX]

Ok, I agree, If all printer functions are all right, then no need to fix it. 😊

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.