how can I delete memory on Envy 7855

[joycegordon]

How do I delete the memory from my HP Envy Photo 7855 before I dispose of it.

[praveenbv]

Hi@joycegordon, Welcome to the HP Support Community!

Hard Reset can solve quite a few of them and is often a good first step.  Try following the steps in the listed order.

1. Unplug all cables and memory cards from the printer.  Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet ( not a surge protector or battery backup ).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up.  If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-one printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
9. If this resolved your issue, no further troubleshooting is needed.  You can take additional steps if needed, but this is often a good first step.

Hope this helps! Keep me posted.

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