AIO driver package fatal error

[Troller69]

Hello,

I tried several times to install the AIO drivers package. Each time the installer exits with fatal error. Details show its number is 25385241. Windows sees the printer and prints fine but HP Solution Center doesn't and I don't have access to ink levels and other options. Please advise how to proceed. Thanks. 

[Dvortex · Accepted solution]

Hello, @Troller69 – Hope you are well 🙂

Thank you for joining the HP Forums! I read your post on Printer install issue and I am happy to look into this issue for you!

I would suggest to try and perform a clean install to try and fix this installation issue. Follow the steps mentioned below:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries (Including the solution center and other hp printer components) and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any printer entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software11/COL29976/al-74809-1/DJ_AIO_NonNet_Full_Win_WW_130_140.exe and install the software.
• Connect the USB cable only when prompted.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

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[Troller69]

It worked. Thanks! You're awesome 🙂

[Dvortex]

Hello @Troller69,

Great stuff! Glad to know that you were able to fix the issue.

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

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Thank you 🙂