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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- Problems accessing EWS for HP Officejet Pro X476dw MFP
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02-09-2017 02:57 AM
Hello!
I'm unable to access the EWS for my printer. I've only ever accessed it once before, and remember it being a nightmare, but can't remember how I managed to finally get around the problem last time. I've changed my email password, which means that I need to update the EWS in order to continue using 'Scan to email'. My email provider won't let me use a previous password used so recently, so I can't just swap that back either.
The printer and computer are connected to the same wireless network. Have also tried every wired combination I can imagine!
When entering the printer's IP into a brower (have tired Safari, Firefox and Chrome), it thinks for a while and then just diplays this: 'Network connection error. Check network and try again.' I've tried disabling proxies on the wireless connection, but this doesn't resolve it. Have also tried swithing between http and https - this doesn't seem to help either.
Any ideas?! I have a vague memory of needing to do something with DNS last time, but I'm not sure that memory is reliable!
Many thanks
Solved! Go to Solution.
Accepted Solutions
02-09-2017 07:08 AM
Hi,
Thanks for using the HP Forums.
We'll like to suggest that you do a semi-full reset for your printer and then connect again.
Have send you a private message, look for te envelope icon at the top right hand corner of the HP Forum page.
Let us know if that works!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
02-09-2017 07:08 AM
Hi,
Thanks for using the HP Forums.
We'll like to suggest that you do a semi-full reset for your printer and then connect again.
Have send you a private message, look for te envelope icon at the top right hand corner of the HP Forum page.
Let us know if that works!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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