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- Problems with saving scans after installing Sierra on the Ma...
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10-21-2016 09:40 AM
After installing Sierra on the iMac it is impossible to save a scan. You can not send it to a map. To the printer is no problem.
With my old iMac with OS Lion everything works as it should and there are no problems, so I think it has to do with a not working driver problem?
Solved! Go to Solution.
Accepted Solutions
10-21-2016 10:46 AM
Hi,
The HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.
Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...
If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-21-2016 10:46 AM
Hi,
The HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.
Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...
If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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