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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
Apologies for jumping in.
A such may occuor when you only have a USB 3 port on your PC.
Follow tese steps to bypass the error:
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.
Now follow the installation and check for any difference.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Test the USB port of the PC by plugging in a USB flash drive to see if it is recognized by the operating system.
You say it is a new PC. Have you installed the USB drivers?
Windows 7 is unlike Windows 8,8.1 or 10. It won't automatically install the drivers on its own.
Try running the HP Print and Scan Doctor. It will troubleshoot your connection issues.
http://ftp.hp.com/pub/softlib/software13/printers/HPPSdr.exe
The issue should be in the printer section. I will move it for you.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Hi,
Apologies for jumping in.
A such may occuor when you only have a USB 3 port on your PC.
Follow tese steps to bypass the error:
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.
Now follow the installation and check for any difference.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2
0
0
HP Recommended
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