driver conflict

[Tapshoe]

Randomly printing coupons sized very small on one of two computers connected wirelessly; problem started after running ccleaner on that pc. Print doctor calls it driver conflict.  

[Rainbow23]

@Tapshoe, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.
 

I understand that your printer is printing coupons in a very small size on one of two computers connected wirelessly.

In order to assist you better, please let us know the model number of the unit from the link: http://hp.care/2bygf7l

I hope you have a good day ahead.

[Tapshoe]

Sorry for the prior typo. HP Envy 4500.

[MKazi · Accepted solution]

@Tapshoe

Thank you for the correct printer model no. 🙂

I suggest you to uninstall the printer drivers on the computer from where the issue started. please follow the below steps to uninstall printer drivers from root level:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

Once you perform the above steps, please download and install the printer drivers from this link: http://hp.care/2i3BPCQ

I sincerely hope this fixes the issue. Feel free to keep me posted. Cheers! 🙂

[Tapshoe]

MANY MANY thanks!