HP Pro8030 Printer wifi issue, one of multiple

[dmartin82]

We have multiple HP Office jet Pro 8030 Printers on wifi in the office. One of them lost the wifi and we have shut it down, move to new office , reset to factory settings, rest wifi settings mulitple times and it will not connect to our wifi. Please help us fix this issue. Not on a server.

[Alden4]

Hi @dmartin82,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the Wi-Fi connectivity issue with your HP OfficeJet Pro 8030 printer, follow these troubleshooting steps.

Verify Network Settings

1. Check Wi-Fi Network: Ensure your Wi-Fi network is operational and other devices can connect.
2. Wi-Fi Password: Verify the Wi-Fi password is correct.
3. Network Band: Confirm your printer supports the network band (2.4 GHz or 5 GHz). Most HP printers support only 2.4 GHz.

Printer Settings

Reset Network Settings:

• On the printer's control panel, touch the Setup icon.
• Select Network Setup.
• Choose Restore Network Settings.

Manually Set Up Wi-Fi:

• On the control panel, select Wireless Setup Wizard.
• Follow the on-screen instructions to select your network and enter the password.

Check Printer Firmware

Update Firmware:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model and download the latest firmware.
• Follow the instructions to update the firmware.

Router Settings

1. Check DHCP Settings:
   • Ensure the router's DHCP settings are enabled to automatically assign IP addresses.
2. MAC Address Filtering:
   • If MAC address filtering is enabled on your router, add the printer’s MAC address to the allowed list.
   • Find the MAC address on the printer’s network configuration page.

Static IP Address

Assign a Static IP:

• On the printer’s control panel, navigate to Settings > Network > Advanced Settings.
• Select IP Address Configuration, then choose Manual IP.
• Enter an IP address within your router's range but outside the DHCP range.

HP Print and Scan Doctor

Download Tool:

• Download and run the HP Print and Scan Doctor.
• Follow the tool’s instructions to diagnose and resolve connectivity issues.

By following these steps, you should be able to troubleshoot and fix the Wi-Fi connectivity issue with your HP OfficeJet Pro 8030 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support