Printer not printing on usb

[Arthurjobb]

Printer ,Envy 5640, prints wirelessly , but not via usb. Tried reinstalling software and all the hp solutions without success

[Rachel571]

Hi @Arthurjobb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5640 printer is printing wirelessly but not via USB, here are some troubleshooting steps you can try:

Check the USB Cable and Port:

• Ensure the USB cable is securely connected to both the printer and your computer.
• Try a different USB cable to rule out a faulty cable.
• Connect the USB cable to a different USB port on your computer to check if the issue is with the port.

Restart the Printer and Computer:

• Turn off both your printer and computer. Restart them after a few minutes to reset their connection settings.

Update Printer Drivers:

• Visit the HP website and download the latest drivers for your Envy 5640 printer. Ensure you select the correct operating system version of your computer.
• Install the drivers and restart your computer to see if the issue is resolved.

Set Printer as Default:

• Go to the Control Panel on your computer, select 'Devices and Printers' (or 'Printers & scanners' in newer versions of Windows).
• Right-click on your HP Envy 5640 printer and choose 'Set as default printer'. Try printing again.

Disable USB Selective Suspend:

• This setting can sometimes cause issues with USB devices. To disable it:
  • Go to 'Control Panel', 'System and Security', and then 'Power Options'.
  • Click on 'Change plan settings' next to your current power plan.
  • Click on 'Change advanced power settings'.
  • Expand the 'USB settings' and then 'USB selective suspend setting'. Set it to 'Disabled'.

Check for Windows Updates:

• Ensure your computer's operating system is up-to-date, as updates can include fixes for hardware compatibility issues.

Printer Troubleshooter:

• Run the printer troubleshooter provided by Windows:
  • Go to 'Settings', 'Update & Security', then 'Troubleshoot'. Select 'Additional troubleshooters', and run the 'Printer troubleshooter'.

Inspect the Printer Settings:

• Make sure that the printer’s USB settings are correctly configured. Some printers have an option to disable USB connections, so it's worth checking the printer's menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Arthurjobb]

Hi

Thanks for posting the help I have tried the solutions offered and others from the net

Unfortunately nothing seems to work. 

[Rachel571]

Hi @Arthurjobb ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support