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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Check the print queue document's property to see what the problem is.
If the printer was offline then just restart the job after turning the printer off and back on.
A job could be stuck if the wrong document or wrong instructions are sent to it.
- paper size wrong
- font not available
- corrupted document or image
- feed from a tray that is empty or non-existent.
- wrong printer (windows sending a word document to a label printer by mistake)
if the restarted job gets stuck immediately, then cancel the job
If the PC does not see the printer then possibly the IP address has changed after the printer woke up from sleep. Let me know if this is the problem.
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