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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
HP Recommended
Get a network report as described on page 72 of the users manual
| To print the wireless network test report and network configuration page Press the Wireless button ( ) and the Information button ( ) at the same time. ● The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more. ● The network configuration page shows the network status, hostname, network name, and more. |
should look something like this The PINs and Passwords should show up. Here is the important stuff from a typical printer report. The password shown in WiFi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.
| LAN | STATUS | IP address | SSID | Password |
| WiFi | enabled | 192.168.1.15 | ATT-ARRIS-2 .4 | GuessAgain |
| WiFi-direct | enabled | 192.168.23.1 | DIRECT-WHATEVER | BadGuess |
| Wired | disabled | |||
| USB | disabled |
Click here for network setup in your language
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