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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-13-2015 09:26 AM

HP Recommended
Product: HP5520 Photosmart

My HP5520 Photosmart will print from my IPad and IPhone wirelessly,however,on the touch screen a memory card error appears saying"Memory card error.Please remove the memory card".There is no memory card in the machine and I have tried unplugging and disconnecting while switched  on many times.Can anyone help please?

1 ACCEPTED SOLUTION

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‎10-14-2015 12:16 PM - last edited on ‎03-15-2017 02:52 PM by HP Administrator

HP Recommended

Hi @Bunters73,

 

Welcome to the HP Forums!

 

I see that you are getting the error, "Memory card error.Please remove the memory card." With your HP Photosmart 5520 printer. I am happy to help! 

 

Please try another hard reset, as described in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

 

Then, I would try to make sure the firmware in the printer is up-to-date. Getting Printer Updates.

 

If this does not resolve your issue, then the printer may need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best of luck! Smiley Happy

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎10-14-2015 12:16 PM - last edited on ‎03-15-2017 02:52 PM by HP Administrator

HP Recommended

Hi @Bunters73,

 

Welcome to the HP Forums!

 

I see that you are getting the error, "Memory card error.Please remove the memory card." With your HP Photosmart 5520 printer. I am happy to help! 

 

Please try another hard reset, as described in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

 

Then, I would try to make sure the firmware in the printer is up-to-date. Getting Printer Updates.

 

If this does not resolve your issue, then the printer may need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best of luck! Smiley Happy

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-15-2015 07:47 AM

HP Recommended

Thank you so much for your suggestions.I have done a hard reset but cannot look at the settings as you suggested as the error message prevents me from doing so. I will contact HP in the UK to see what I can now do. Thanks again!

Was this reply helpful? Yes No
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