HP Laserjet Pro MFP M277dw - Low Memory/job Cancelled & 49 service error WINDOWS

[mde8965]

OK.  I have seen other posts with this error.  But I believe mine is a little different.

The problem:  Prnter will not print anything at all, even a test page.  It will not copy anything either.  The Memory Low - Job Cancelled message comes up./  Worked for 2 days flawlessly, then this started.

Printer is connected via network (hard-wired), but tried wireless too.

Software is installed on a windows 10 machine.

Besides the windows machine, print requests are sent to it through the network via an iPad and an iPhone.  HPeprint is also used.

Troubleshooting:  I have done the following trying to recify problem:

Unplugged printer while on for 30 seconds. 

Reset printer to defaults

Re-did the network setup via the touch screen

Deleted printer in windows and deleted driver packages.  Reinstalled using supplied software.  Also tried to install using "add a printer" in windows.

Possible fixes that are not going to work or me:

Set up as an IP printer -- It loses functionality and have to choose additionaly drivers manually to scan etc..

Connect via USB to the computer -- If I do this do I not lose the ability for the iPads and iPhone to print to the printer -- or at lease makes that dependant on the computer being turned on and sharing being set up

I will say that after I tried to set up the prnter using "add a printer" in windows, I could not get the printer to print the test page - nothing happened, but did not get the memory error message.  I deleted the print queue and even removed all the files from the spools subdirectory in system32...  ButI cannot get rid of the printer now under "printers and devices" in control panel...

Please help!  Pulling whats left of my hair out.... 

Thanks

[Drakster]

Hi @mde8965,

Welcome to the HP Support Forums!

I see that you're getting an error message that the memory is low on your HP Color LaserJet Pro MFP M277dw Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Click here to download and update the printer's firmware (connected USB).

I suggest that you try to connect the printer with the USB connection. I understand that this connection type is not an ideal for you, however for troubleshooting purposes it would be helpful to know if it works.

To address the issue with the driver: 

To remove the driver from your computer, try these steps.

■ For Windows® 10

1. Turn off the printer.
2. Click [Start Menu] - [All Apps] - [Windows System] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].

3. Choose "HP Laserjet MFP M277dw", right-click on the icon and then click [Remove device].
   If a User Account Control message appears, type in the password, and then click [Yes].

4. Choose [Fax] or [Microsoft XPS Document Writer] in the [Devices and Printers] window, and then click [Print server properties], which appeared in the menu bar.

5. Click the [Drivers] tab, and then click [Change Driver Settings].
   If a User Account Control message appears, type in the password, and then click [Yes].
   Choose "HP Laserjet MFP M277dw", and then click [Remove...].

6. Choose [Remove driver and driver package], and then click [OK].
   Follow the on-screen instructions.

7. Close the [Print Server Properties] window. The printer driver has been uninstalled.

8. Reboot the computer.
9. Try adding the device again.

Source

If you're still experiencing issues.

• Disk cleanup in Windows 10
• Perform Clean Boot in Windows 10 / 8 / 7

• Use the System File Checker tool to repair missing or corrupted system files. It is always a good idea to back up your data before proceeding.
• System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot. 

 Try again. 

To address the memory error: 

I see that you reset the printer to defaults, which didn't help. I suggest we try a NVRAM Reset on the printer. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[mde8965]

Thank you for your response.

I tried the method you describe but after installation it fails to print a test page.

A few days after initial installation of the printer via network, the Internet provider upgraded the modem to a dual band modem. The problems with this printer seem to coincide with that upgrade.

Both this printer and a USB scanner both began having issues,

I have a tech coming tomorrow from the Internet provider to troubleshoot.

I will post the results back here. And if they can't figure it out I will welcome any other suggestions based on what I find out.

Thanks again

[Drakster]

Hi @mde8965,

Thanks for getting back to me.

I'm very happy to hear that a technician is coming out to see what is wrong.

The wireless connection may have been impacted by the replacement of the modem, as the configuration would be different. That being said, the USB connection wouldn't have been effected by this.

When the technician comes, please confirm that the 2.4 GHz network and the 5.0 GHz network do not have the same network name. If they do, have the technician rename the 5.0 Ghz network. I would make sure that the router is broadcasting the SSID, do not hide the SSID. Lastly, I would setup a static IP address on the printer. 

Please respond to this post with the result of your troubleshooting. Good Luck! 🙂

[mde8965]

Thanks Drakster.

So the Bright House technician came out.  That was a train wreck.  He started off the conversation with the fact that the new routers they are dolling out are really good and he has not had anyone complain about issues with peripherals. 

Anyway, so he tested the modem and of course both bands were working.  I asked about the different names for the two bands.  And he showed me where they had the same ID but the 5.0ghz band had 5ghz in paretheses at the end of it (not sure that means it is a different name - and if not I have no idea how to change that).  

I asked him about the SSID, but he wasn't listening and did not answer that question, instead he started messing with the printer and I forgot to ask again. 

At that point he was insistant that the modem is not to blame.  He could not figure out the problem, but blames it on the printer and he bolted.  Said something must be stuck in the printer because the 49 service error kept coming up.  See below.  Obviously not very knowledgable.

The printer is doing two things at this point.  Either wired via ethernet or wireless - tried both ways.  I can completely uninstall it in windows, drivers and all.  Unplug the printer and eventually plug it in - reset it on the touch screen.  Then proceed with install either using the disk that came with the printer or just doing the "add a printer" in windows.

Either way it looks like it installs fine.  It shows online.  Windows ays it is working properly, the printer shows the IP address etc. 

But when I get to the stage where I print a test page, the printer touch screen shows "printing document" but it just hangs there and nothing comes out - I waitied 30 minutes.  I can delete the test page from the queue, but the printer still shows printing document.  So I turn it off then back on again.  Now if I try to print anything else and too if I try to print a configuration report straight from the touchscreen I get a 49 service error and the printer reboots.

Thinking maybe that all the installations of the printer on the windows computer had somehow screwed up the windows registry, i broke out my Macbook pro.  Installed the printer on that (with the printer wired to the network via ethernet and the macbook connected to the network wirelessly).  Then tried to print the test page and got a Mac error saying it could not communicate with the printer, even though it was showing installed corectly. 

Finally I downloaded and ran the HP scan and printer doctor (I may have the name wrong).  It initially said the driver was not the most recent.  So I let it update.  Then tried the installation several more times rebooting in between.  The HP doctor tool no longer found any errors, but still no luck getting the printer to work

So I have no idea what to do now.  As I said I was initially wired via ethernet.  Then I tried wireless.  USB is not an option but did try that and could not get the printer to respnd that way either.

One other thing that I need to note here.  I am having some weird issues with my Fujitsu ScanSnap scanner at the same time.  It seems like when I go through a series of installations of the HP printer, that occassionally the Fujitsu decides it is not going to work at all anymore unless I boot the computer or unplug the computer.  Not sure if this is somehow pointing to a conflict between the devices, or what to do if it is.   Note the Fujitsu is connected to the windows computer via USB.

Can you tell me exactly what to do to assign this thing a static IP address via ethernet? I cannot administer the router because Brighouse has a lockdown on that functionality as far as I can tell.  Unless I just have no idea what I am doing.  I tried pinging 192.168.0.1 and 192.168.1.1 and it would not connect to the router or bring up the settings.

Any other troubleshooting tips would be great too, keeping in mind that I am not very good with networks, routers and the like.  I know I gave a lot of info, but I am really at a loss...

Please help.  I am going crazy.  Thanks 

[Drakster]

Hi @mde8965,

Thanks for getting back to me again. 

It sounds like you have been through a lot, I'm sorry the technician wasn't very helpful.

Do you have more than one router configured on your network or just the one?  

If you have a dual band router, normally you have a 2.4 GHz and 5.0 Ghz network setup for each band. If you see a 5.0 GHz and a 5.0 (GHz ). This could mean you have more than one router or an range extender, which is complicating the matter. If the router's network settings are not setup correctly, it can cause headaches. Both networks should have a unique SSID, otherwise there will be issues with the printer connectivity.

If the printer does not work USB either, there could be a device conflict or perhaps the printer is in an error state as we first suspected.

I understand you tried the NVRAM reset, but the printer hasn't printed anything since. Is this correct? 

Is the low memory error still showing up? if so, is the error on the printer or computer? 

Please try printing a wireless test report by going to the Help Menu (?),  choose Self Diagnostics and select Run Wireless Test. Please try this to see if the report will print and please note any error messages or lights blinking on the printer.  

If the report prints off with no issues, please see this guide for setting up a static IP address. 

Printer Does Not Maintain a Wireless Connection

Please respond to this post with the results. I look forward to hearing from you. 🙂

[mde8965]

Thanks for those instructions Drakster.

I ran another test and I believe I have narrowed the problem to the dual band modem or settings on it.

I took the desktop computer, the printer and the Fujitsu scanner to a friends house. He has Verizon FIOS. I connected the printer to his network via Ethernet and turned it on. Then I connected the scanner to the PC. I connected the PC to the network via Ethernet and turned everything on. The printer started reacting even as the PC was booting up. And it worked flawlessly as did the scanner. In fact his network and my PC installed the printer without me having to do anything.

So my next step is going to be to call bright house to come get this dual band modem out of here and give me one like I had before. If that does not solve it I will follow all your directions you kindly posted and will report back.

I know the dual band modem should work but apparently bright house is not good enough or smart enough to help me. Shame. I would go to Verizon but it's not available in my neighborhood.

I printed a configuration report when the printer was working at the friends house. Don't know if that will help anything.

Thanks.

[mde8965]

I forgot to mention there is only one router and no repeater or extender in my system. There is a power line adapter. But my old modem never had an issue with that

[Drakster]

Hi @mde8965,

Thanks for the information.

I'm very happy to hear that you were able to get the printer and computer working at a friends house. This means the router's configuration is the key.

You could always buy and install your own router, but I don't know if you want to go that route.

Best of luck. 🙂 

[mde8965]

Hi again Drakster. I was googling issues with bright house modems and printers. In particular the Arris brand modem. I found a post that said if your HP printer won't work with your Arris modem and you are getting a 49 service error to disable IPv6 on the printer settings. But leave IPv4 on. A bunch of people posted after that saying it worked.

Does this sound plausible? I am on my way out of town on business and won't be back until Sunday. But if this sounds bogus then I don't want to get my hopes up.

Let me know what you think. Thanks