How to unlock printing shortcuts hp officejet pro 6978

[KarenZ_16]

I did a screenshot of the window I get when I go to print a photo.  One is what I get when I select Photo Print Borderless. It only has the option of printing a 4x6.  The other is when I change the setting to a 5x7 and it changes to User Specified Print Settings.

[8lives]

If you clck on Save As on the bottom left you will be able to save the 5x7in. shortcut that you created.

[KarenZ_16]

Did that.  Guess I will have to do that for each type of printing I need to do.  What in the world was HP thinking when they did something as stupid as that?  I see why people shy away from their printers now.  I am wondering if I should have.  Thank you for all your help!  Have a Merry Christmas!

[shuffaker]

I have an HP6970 - How do unlock printing shortcuts or save a new shortcut if the save option is greyed out?

[Raj1788]

Hi @shuffaker,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that the printer icon is greyed out.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you tried to do any changes in the drivers?

Let's try to fix this issue by doing a clean install. 

Follow the steps mentioned below:

First, unplug the USB cable from the printer is present.

Go to Control panel - Programs and feature - Select all the HP Officejet printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose "Show hidden devices".

Then from the device manager list, check the entries under "Printer" - If there are any entries, please right click and choose "uninstall" - In the confirm device un-install pop-up, make sure you select the box which says "Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 

Delete any printer entry or any entry which says "Unknown device".

Once done, close device-manger. 

Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entry there as well.Again, go to Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.

Once done you can try cleaning out your temporary files and cached files. 

You can try using automated applications like some cleaner software's that you can download from the internet.

Now restart your computer again.Open the Run window again, type "services.msc" and press ok to get services window.Scroll down to "Remote Procedure Call (RPC)" - right-click and go to properties. 

Make sure the service is started and startup type is "Automatic".

Now scroll up and go to "Function Discovery Provider Host" - right-click and select properties - Change the startup type to "manual" and start the service.

Repeat the same exercise on "Function Discovery Resource Publication" as well.

Click here to download and install the software.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.