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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-16-2013 05:22 PM

HP Recommended

Do you know your network password?  It should be printed on the back or the bottom of the router.

I am employed by HP

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‎09-09-2013 05:12 PM

HP Recommended

I have the HP photosmart plus 5100 seris and my family got a new router and it will not print now. We cannot access the settings through the printer but we downloaded the disk to the computer that holds the settings to the printer. It wants me to buy WinZip on my HP (laptop, not Mac) but if I can avoid buying it that would be great. I've tried for over 3 hours to get this fixed and it's annoying and a pain in my butt. PLEASE HELP ME!!!

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‎09-10-2013 10:20 PM

HP Recommended

You do not need to buy anything to install this printer.

 

Do NOT use a CD for software (ever, if you can help it).  Download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.

I am employed by HP

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‎11-05-2013 08:29 AM

HP Recommended

Thank you so very much. You told me just what to do and in a language I could understand. It worked perfectly.

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‎03-10-2014 12:17 AM

HP Recommended

when from a DOCSIS2 to a Motorola surfboard Docsis3 wireless modem/router combo. The printer and computer are connected to the network but computer cannot print to the printer.  It used to work fine before the change of routers. Now I get different messages like printer discommected, or (on a different computer on the network), operating system not supported. Really? it used to be.

 there was a link to a tool that an HP person listed as possibly being able to help diagnose, but the lik no longer can be found.

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‎03-10-2014 12:20 AM

HP Recommended

I am commected to the network (printer and conputer) and fail to print. Cam you update your reference to the link as it is no longer found.

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‎03-13-2014 07:32 AM

HP Recommended

new router installed    hp printer wont work

 

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‎03-14-2014 11:19 AM - last edited on ‎12-26-2023 01:14 PM by Level 5

HP Recommended

Replacing your wireless router now try.
https://support.hp.com/us-en/document/ish_1736500-1626554-16

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‎05-24-2014 08:25 PM

HP Recommended

printer was working fine, then we got a new router, now

says"printer not connected" although it is listed as the printer??? help please...pretty please

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‎05-27-2014 01:36 PM

HP Recommended

OK, did you use the very helpful link that SabreTooth04 posted above?  Please do so.

 

It will explain how to connet your printer to your new wifi network - it is still looking for your old network.

I am employed by HP

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