HP Deskjet 2655 All-in-One Printer

[tutu766]

Hello,

I am at my wits end.  I have no where else to turn to get an answer.  I use my printer offline with a cable directly attached to my HP Chromebook.  Yesterday, I was copying some docs and it just stopped.  The information button is blinking, but it blinks constantly even when I can copy.  It also won't print a document.  When I try to print or copy, both the power and the information buttons blink simultaneousluy and then nothing happens.  I have also tried resetting the printer following instructions on YouTube, but that didn't do anything.  I have no way to get support from HP.  They don't support the printer because it's too old.  If anyone can help, I would appreciate it.

[Alden4]

Hi @tutu766,

 Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a technical issue with your HP Deskjet 2655 printer. I can offer some general steps you might try to resolve the problem.

• Check Connections: Ensure that the USB cable connecting your printer to your Chromebook is securely plugged in on both ends. Sometimes loose connections can cause communication issues.
• Restart Printer and Chromebook: Turn off both your printer and Chromebook, wait a few moments, and then turn them back on. Sometimes a simple restart can resolve connectivity issues.
• Update Printer Drivers (if applicable): Although Chromebooks typically handle drivers automatically, there might be an update available for your printer. Check the settings on your Chromebook to see if any updates are pending.
• Check Printer Queue: If there are any pending print jobs in the printer queue, try canceling them and then attempting to print again.
• Factory Reset Printer: This is a more drastic step, but if nothing else works, you might try performing a factory reset on your printer. Be aware that this will erase any custom settings you've configured on the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[tutu766]

How do I do a factory reset on my printer?

[Gaya1239]

Hi @tutu766 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing difficulties with your HP DeskJet 2655 All-In-One Printer. Blinking lights on printers often indicate an error condition or a problem that needs attention. 

Here are some steps you can try to troubleshoot the issue:

• Check for Paper Jams: Open the printer's access door and check for any paper jams or obstructions. Remove any stuck paper carefully.
• Reset the Printer: Turn off the printer, disconnect the power cable, and wait for about 60 seconds. Then reconnect the power cable and turn on the printer again.
• Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have sufficient ink levels. If necessary, replace any empty cartridges.
• Check for Software Issues: Sometimes, issues can arise due to software glitches. Make sure your printer drivers are up to date. If you're using a Chromebook, check for any pending updates.
• Factory Reset: If none of the above steps work, you may try performing a factory reset on your printer. The exact method may vary, so refer to your printer's manual for instructions on how to perform a factory reset

Refer to this document: HP DeskJet 2655 All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!