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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-16-2024 11:10 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 12.0 Monterey

HP Easy Scan Version 2.0.0 (220518) on macOS Sonoma 14.4.1 (23E224) crashes when saving scan as PDF-Searchable. I uninstalled using the HP Uninstall tool, and reinstalled using HP Easy Start, but it's still broken. It's been like this for over a year now! I'm out of ideas at this point. This is insane! I can't even contact them directly to tell them just how broken their garbage software is. HP needs to update their software!!!

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1 person had the same question
3 REPLIES 3

‎04-19-2024 05:11 AM

HP Recommended

Hi, there is indeed a crash problem when trying to save with the save command. (Also, there is a crash with the edit command.)  You can however print the document as a pdf. That works for me

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‎04-20-2024 10:51 PM

HP Recommended

Printing to PDF allows the save action to occur without crashing the HP Easy Scan app, and it creates the file - which I wasn't getting before - however, the file is not text-searchable, which is the crux of my issue. I need to save the file as a text-searchable PDF.

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‎04-20-2024 11:39 PM

HP Recommended

Indeed, it isn't a full solution, just better than no save at all. At least for me.
It's shame that HP is not responding !

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