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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-06-2021 05:25 PM

HP Recommended
Product: Deskjet 3752 all in one
Operating System: Microsoft Windows 10 (64-bit)

HP Smart App crashes when i use the scan or the mobile fax option, i have done all the "fixes" but nothing works, whats up with that!!! any ideas?

Category:
1 REPLY 1

‎08-10-2021 12:46 PM

HP Recommended

@davgard

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any errors while scanning?

Let's get this going, that said I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
 

If the issue persists, follow the next steps. Uninstall the app from your Windows 10 device through the All Apps list.

  1. In Windows, search for and open Apps & features.
  2. Click HP Smart in the list of apps, and then click Uninstall.

And, install HP smart app from here: https://support.hp.com/in-en/document/c04675142
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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