• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-03-2024 04:04 PM

HP Recommended
Product: HP DeskJet 2752e All-in-One Printer

No matter what I do, I keep getting "There was an error prior to sending your fax. Please try your fax again." NONE of your answer boards have helped. Your virtual assistant was a fluke, I've reset the printer, I have the paid account, I've updated drivers, I've updated HP Smart. CAN ANYONE HELP ME? I will do just about anything, need an organ? Spare body part? Nemesis abolished? Just name your price. 

Category:
Reply
1 REPLY 1

‎05-06-2024 03:07 AM

HP Recommended

Hi @Lauren_lucy,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with sending faxes.

 

If you have performed all the steps from this document and are still unable to send a fax, this might require one-on-one interaction to fix the issue via remote assistance. 

 

Hence I  recommend you contact phone support for further assistance.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.