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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-29-2024 07:54 AM

HP Recommended
Product: Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

After the KB5035942 Windows update, five of these printers all lost the ability to scan, with error messages saying that the scanner could not be found.  Tried uninstalling and reinstalling the software to no avail.  However, after doing a system restore, the scanner worked again.  Granted, that will only fix it until the update gets reinstalled.  If there is a real fix, I'd love to hear it.

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‎03-29-2024 08:14 AM - edited ‎03-29-2024 08:14 AM

HP Recommended

The update from Microsoft did away with the entire driver set but only brought in the printer driver.  I would regularly lose the NVidia CUDA tools as Microsoft's drivers did not think those were important.

 

The full feature drivers are here

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...

 

Reference:  https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

there are Administrator tool kits there to allow administrators to update all printers remotely.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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‎03-29-2024 08:14 AM - edited ‎03-29-2024 08:14 AM

HP Recommended

The update from Microsoft did away with the entire driver set but only brought in the printer driver.  I would regularly lose the NVidia CUDA tools as Microsoft's drivers did not think those were important.

 

The full feature drivers are here

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...

 

Reference:  https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

there are Administrator tool kits there to allow administrators to update all printers remotely.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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