Laptop Camera

[JLD246]

My Pavilion Laptop camera doesn't recognise QR codes even thaogh there is a mode for Scan Barcode

[Alden4]

Hi @JLD246,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion laptop's camera isn't recognizing QR codes even though there's a mode for scanning barcodes, there could be a few reasons behind this issue. Here's what you can try.

• Ensure Sufficient Lighting: Sometimes, insufficient lighting can cause difficulties in recognizing QR codes. Make sure you're scanning the QR code in a well-lit environment.
• Camera Positioning: Ensure that the QR code is properly positioned within the camera frame. Hold the QR code steady and ensure it's not too far or too close to the camera.
• Clean Camera Lens: Check if there are any smudges or dirt on the laptop's camera lens. Clean it gently with a soft, dry cloth to ensure clear image capture.
• Check Camera Settings: Verify that the camera settings are properly configured. Ensure that autofocus and any other relevant settings are enabled.
• Update Drivers: Make sure that your laptop's camera drivers are up to date. Outdated drivers can sometimes cause issues with device functionality.
• Use a Different App: If the built-in barcode scanning feature isn't working, try using a different QR code scanning app or software. There are many third-party QR code scanner apps available that you can download and install.
• Restart the Laptop: Sometimes, simply restarting the laptop can resolve minor software glitches or conflicts that may be causing the issue.
• Update Software: Ensure that your laptop's operating system and any relevant software (including the scanning app if you're using a third-party one) are updated to the latest versions.

By going through these steps, you should be able to troubleshoot and resolve the issue with your HP Pavilion laptop's camera not recognizing QR codes.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support