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Locked

‎03-28-2024 09:09 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

HP OfficeJet 5255 will not scan; was doing great yesterday

Category:
1 REPLY 1

‎03-29-2024 07:09 AM

HP Recommended

Hello @Don7848 ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Software – Offline Use Only 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-44.9.2759-OJ5200_Full_Webpack.exe (152.2 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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