Problem with printing in A3 paper using HP Oficejet 7612

[TJGR]

I am using for 3-4 years HP Oficejet 7612 and i never had a problem with printing in A3 size paper. Suddently, A3 paper size is not an option at all (althought i can scan or a make a copy in A3). I have completely uninstall the driver and reinstall the full version of the printer's software (for several times), but it didn't work. 

What is the problem?

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[TJGR]

Hello,

Unfortunatelly, it didn't work with the HP Print and Scan Doctor Utility. 

I didn't understand what to do with the newly added print queue you proposed.

Regards

[ShlomiL]

Did the utility make any fix during the process?

Did it create an additional copy of your printer? (HP Officejet Pro 7610 (Copy1)?

If so, may you see any difference when selecting this specific queue?

[TJGR]

The utility didn't fix the problem.

An additionally copy of the printer was created, but the paper size A3 still wasn't an option for copying.  

[ShlomiL]

Thank you for clarifying,

Please try setting an alternate driver, please let me know how the printer is connected to your PC so I may provide you step-by-step instructions, is it connected with a USB or through a network connection?

[TJGR]

Hello,

I am using USB.

[ShlomiL]

Thanks for clarifying @TJGR!,

Please open the Control Panel and select Devices and Printers.

Right-click your printer icon and select Printer Properties, then open the Ports tab.

take a note of the port used by the printer and close the window.

Click Add a printer from the top bar, click ‘The printer that I want isn’t listed’.

Select a Local port or a Network port with manual setup and press Next.

Within the Existing Ports drop-down menu select the same port as used by the printer, which we were taken a note before, then press Next.

select HP.

Select the HP Officejet Pro K850 model from the list and press next.

Note: if you cannot find the specific model in the list, click the Windows Update button and allow it several minutes to complete till the list re-appears, then select the specific model.

Follow the Wizard to complete it, rename the printer as you like and try printing with the added print queue.

Shlomi

[TJGR]

I did everything, now the paper size A3 appears indeed, but when i try to print something specific it shows an error message that it couldn't be printed.

Furthermore, what ever papersize i select the preview of the .pdf that i am trying to print has always the same size (is like i am always selecting fit) that i don't) . 

[TJGR]

Any idea what could be the problem of not printing when selecting HP Officejet Pro K850?  Is it maybe something with the used ports (maybe i have done something wrong with them?) Should i delete HP Officejet 7612 when using HP Officejet Pro K850?