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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-28-2024 07:52 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

I'm using HP Color LaserJet MFP M281fdw but "Scan to FTP(PC)" function is not availalbe. 

According to product spec https://support.hp.com/us-en/document/c05689030

"Scan to FTP(PC)" is available, please clarify.

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3 REPLIES 3

‎04-28-2024 09:06 PM - edited ‎04-28-2024 09:06 PM

HP Recommended

I see what you are facing. Have you tried putting in the FTP address as the scan location: IE FTP://sdfsd/dfd

Assuming of course that you have an FTP server configured properly on your workstation. 

 

If that does not work, it might have been a typo on the data sheet. Is there a reason you do not want to use standard scan to folder to save your scans? The user guide makes no mention of FTP at all. Also ensure that your firmware is up to date as that feature may have been added afterwards.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-28-2024 09:32 PM

HP Recommended

1. it doesn't work by starting ftp://xxx

 

2. SMB sharing is not allowed in corporate environment. only FTP protocol available.

 

I hope HP validate the product spec and provide guideline to setup "Scan to FTP(PC)"

 

Thanks!

 

 

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‎04-28-2024 09:32 PM

HP Recommended

firmware is up-to-date

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