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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-27-2020 02:25 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Scan will not pull from the top but copy works from the top. Scan only works from glass.

1 REPLY 1

‎03-27-2020 05:03 PM

HP Recommended

@Karma1976 

Welcome to the HP Support Community!

 

Read this Information here "How to Scan".

Did you install the full solution? If not than download from here: "HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers " and install.

 

Hope this helps! Keep me posted.
Andreas

 

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

 

I'm not an employee of HP, I'm as volunteer here.
        
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