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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-14-2020 09:58 AM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

When I scan a document using HP Smart, the scan seems to work just fine.  But when I try to save the scan as a .pdf document, the "Save" dialogue box closes without apparently saving and the HP Smart app freezes.  I have run the Diagnose function, but it does not seem to address the problem.  Thanks for any advice.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2020 08:56 PM

HP Recommended

@Greens123

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does Photocopy works? Have you tried reinstalling the HP SMart App?

 

Also please confirm if the issue is only with PDF files

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-16-2020 08:56 PM

HP Recommended

@Greens123

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does Photocopy works? Have you tried reinstalling the HP SMart App?

 

Also please confirm if the issue is only with PDF files

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎09-16-2020 09:21 PM

HP Recommended

Reinstalling the app did the trick.  Sorry,  should have been obvious.  Thanks for the help.

Was this reply helpful? Yes No

‎09-17-2020 05:43 AM

HP Recommended

@Greens123

 

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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