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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-21-2020 10:44 AM

HP Recommended
Product: Deskjet2542
Operating System: Android 9.0 Pie

I'm trying to scan a photo to my Samsung Galaxy S9 phone.  My deskjet2542 seems to scan the photo,  but I can't figure out where it is scanning it to.  There doesn't seem to be anything in HP support to answer this question. I'm getting frustrated. Thanks for any help any one can give me. 

1 REPLY 1

‎01-23-2020 02:27 PM

HP Recommended

@Ada19 Welcome to HP Community!

 

I understand that you would like to scan from the android phone.

 

Do not worry. I will try to help you in this matter.

 

You have to install the HP smart app and set up the printer.

 

Please refer to the below link on how to install and setup the printer.

 

https://support.hp.com/in-en/document/c03561640

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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