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‎07-20-2021 12:58 PM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I've been using my printer/scanner/fax with no problem for a couple of years.  Today, when I attempted to send a fax via the document feeder (like I have 100's of times) I received the error "document feeder was not able to pick up the original.  Load the original in the document feeder and try again" and the fax "failed" BUT the document did go through the feeder, so I'm confused why I'm getting the error message. 

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1 REPLY 1

‎07-23-2021 11:27 PM - edited ‎07-23-2021 11:28 PM

HP Recommended

@dnkame

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Next try restoring the Fax settings back to factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Settings. 5. Select Fax

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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