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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-24-2022 03:25 AM

HP Recommended
Product: HP Envy Photo 7134
Operating System: Microsoft Windows 11

Hi, 

 

My printer is HP Envy Photo 7134. 

 

I am able to scan using the HP Smart App, however, I cannot seem to scan at all directly from my printer. 

 

When I select print to email the following error appears Server Problem: The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later. 

 

Please note I have checked all setting and web services are set up and showing as switched on.

 

When I select print to computer the following error appears: Software Required: To scan to computer, visit 123.hp.com/setup to download HP software (full software and drivers)

 

Please note I have done the above and still facing issues. 

 

I have also ensured the printer is connected to the same/correct network and plugged in directly to the wall outlet. I have of course switched off/on the printer after each step as well. 

 

Any help would be greatly appreciated. 

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