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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-14-2016 11:42 AM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Linux

Hi

 

I am running Ubuntu 14.04 as my OS. I just purchased a Hewlett-Packard (HP) Officejet Pro 8610. I've installed all the software, registered the product, etc etc etc.  It's receiving instructions wirelessly through a network with my computer and it prints just fine from the computer.

 

It will not scan. I am told "No Computer Found", followed by directions for Windows and Mac users. I don't see clear parallels to the Ubuntu system.

 

There doesn't seem to be clear instructions on how to make it scan from the Ubuntu forums, so I ask here:  what do I need to do to have the brand-new machine scan my documents?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2016 04:00 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

You can try Webscan.

 

This relevant resource will show you how to do that:

 

Printing from Chromebook

https://goo.gl/CQfwmo

 

Webscan is essentially using the printer's Embedded Web Services.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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4 REPLIES 4

‎06-14-2016 04:00 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

You can try Webscan.

 

This relevant resource will show you how to do that:

 

Printing from Chromebook

https://goo.gl/CQfwmo

 

Webscan is essentially using the printer's Embedded Web Services.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-22-2016 10:27 AM

HP Recommended

Hi

 

Thanks for the tip. That particular video didn't help very much, but the following one ('Scan from Chromebook') did the trick.

 

Cheers

 

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‎06-22-2016 08:34 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

 

My Bad!  Send you the wrong link 😞

 

Glad you found the intended video.

 

Scanning from Chromebook

 

https://goo.gl/fH4F1R



Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎06-26-2019 05:07 PM

HP Recommended

Does the web scan only let you scan one document before needing to go to your computer and download it?  

If so, scanning to a USB drive will be more useful to some.

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