hp envy 5530 won't copy or scan

[ph57]

I also have the hp enby 5530 printer that will not scan or copy.  I have downloaded the suggested firmware update in the earlier posts.  I have attempted to update it to my printer but it won't update. Says the update had failed to turn the printer off and then on again and reupdate. I have done this several times, with no results.  I have called the teck support. They wanted to charge me $19.99 for any further support?  Suggested I buy a new printer.  This printer has not been used much and prints from my computer. It wasn't cheap and I don't want to buy another but if I do, it won't be a hp!

[Dvortex]

Hello, @ph57 – Hope you are well 🙂

Thanks for reaching out. This is a great place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, it looks like a scanner failure issue with your printer. That is the reason the printer can print but cannot make a scan or copy. This happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and then try making a copy.

If the steps mentioned in the document fails to resolve the issue, I am afraid the issue could be with the printer hardware. I would suggest you contact HP phone support to set up a service for the printer.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[ph57]

thanks for your response but it did not work.

[Dvortex]

Hello, @ph57

It looks like an issue with the printer hardware / scanner mechanism. Please contact the HP phone support to get the printer service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I’ll do my best to help!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[mulder_42]

I am having the same problems with my HP Envy 5530, and it has been going on for over a year.  I try all the troubleshooting suggestions offered in the forums, then I get frustrated and give up, settling for only the print feature of a product that I paid for expecting it to be an "all-in-one".  I see that the "refuses to copy or scan" problem has been reported within these forums since at least 2014.  Has no one found a real solution yet?  

[JohnfromEagle]

I've also encountered a 5530 that will not copy or scan.  I went through everything that HP recommends without any success then stumbled on an answer at https://www.ifixit.com/Answers/View/397196/Why+are+the+copy-scan+functions+not+working.  The individual, obviously at wits end, simply lifted up the right side of the printer and dropped it.  I did the same and low and behold it now works fine.  I do occasionally have a hiccup, in that it again stops scanning/copying so I just power down, repeat dropping it, power up and then it is fine, often for several months.

[Daytripper57]

I can’t believe it but dropping it a few inches actually worked for me!! 

Thank you for your unconventional solution!

[PlymothJAS]

i had given up on this problem and wasted lots of paper and ink and tried every recommendation. Then I came across this blog. I thought it was somebody trying to get me wreck my 5530 so I would have to buy a new one! So with great trepidation I followed this seemingly crazy solution.

GUSS WHAT. ............  IT WORKED!!

Many Thanks!